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If the goods are not damaged due to non-human damage within 14 days from the date of receipt, the goods can be arranged for replacement.


Replace damaged or incomplete goods

Before returning the product, please provide the product photo to  When we reply to confirm that it is damaged, you can choose the courier service to return the product. The shipping cost of the returned merchandise is borne by Exzellenz Verdon (the maximum shipping cost is HK$70 per trip). Please select the recipient to pay the shipping cost when sending the merchandise.


Refund arrangement

If there is a shortage of goods when you change the item, you can choose to arrange a refund. A refund will be returned to the payment credit card or PayPal account within 10 working days after receiving the damaged item.

In general, it will be refunded based on the price of the item you purchased at the time. If you purchase a product with a special offer, such as a 10% discount on the whole order or a discount of $50 on the whole order, the refund will be calculated as a percentage.


Return Address:

Unit 1603, 8 Jordan Road, Kowloon, Hong Kong (Return)


Office hours:

Monday to Friday 10:00-14:00 and 15:00-19:00

Closed on Saturdays, Sundays and public holidays